Terms and conditions

The provider is Christian Wenterodt, Webwand, Birkenweg 9, 21629 Neu Wulmstorf, Germany (sole proprietorship, details in the imprint). These terms apply to all contracts you conclude through webwand.co, with consumers and with businesses. Conflicting terms of the customer apply only if we have expressly agreed to them in text form.

Website: for a fixed price we build you a multi-page website of up to 25 pages. Included are design and build based on your briefing, a responsive layout, search engine basics, a contact form and three rounds of revisions. If you give us bullet points instead of finished copy, we write the page texts from them.

Not included are domain registration, hosting, licence fees for third-party content and functions beyond this, such as an online shop. We can offer these separately on request.

Hosting: you can optionally book hosting or hosting with email as a monthly subscription. Hosting is a separate contract and not a condition for buying the website.

The contract is concluded when you complete the order at checkout and the payment is accepted. The presentation of services on our site is not yet a binding offer.

The checkout is operated by our payment partner Creem (creem.io). As Merchant of Record, Creem collects the payment, remits sales tax and sends you the receipt. Creem's terms apply to the payment in addition. We provide the services under these terms.

Displayed prices are net prices in the chosen currency (euro or US dollar), plus statutory VAT where it applies; the tax is shown at checkout. The price of the website is due when you order. You book hosting after buying the website in a second checkout; its price is charged monthly in advance.

After the purchase you fill in the briefing. Once it is complete, we start building and deliver the preview within 5 working days. Working days are Monday to Friday, excluding public holidays in Lower Saxony.

You give us the details, texts, images and access we need in good time and in full. If they are missing, our deadlines extend by the length of the delay.

After the preview you can request changes in up to three rounds of revisions. A round is the bundled list of changes you send us at once. New pages, new content or a fundamentally different design are not revisions. We make further changes by agreement for a separate fee.

After the last round, or when you want no further changes, we ask you to accept the website and set a reasonable period of at least 7 days. If you name no specific defects within that period, the website is deemed accepted. We point this out in our request. Your rights under the satisfaction guarantee (section 10) remain unaffected.

If you have not booked hosting with us, we hand over the finished website so that you can run it with a provider of your choice.

You are responsible for the content you give us, such as texts, images, logos and trademarks, and assure us that you may use it and that it does not infringe third-party rights. We do not check it legally. You indemnify us against third-party claims based on your unlawful content.

We reject content and may end the order if content is unlawful, discriminatory, pornographic or harmful to minors, or violates our payment partner's policies. If you already paid, we refund the price proportionally for the services not yet provided.

On full payment you receive an unlimited, transferable right to use and modify the finished website (design, texts, code) for your own purposes. Rights in frameworks, open-source software, fonts and stock images remain with their owners, and their licence terms apply.

We may name and show the website with your name as a reference. You can prohibit this at any time in text form.

Hosting runs for an indefinite period and is billed monthly in advance through Creem. We run your website (and, with “Hosting + Email”, your mailbox) with customary care. We do not promise a particular availability. Maintenance and disruptions beyond our control remain reserved.

You can cancel at any time: in Creem's customer portal (the link is in every payment email) or by email to hi@webwand.co. The cancellation takes effect when Creem confirms it, and we charge nothing afterwards. On request we keep the website online until the end of the period already paid. We do not refund paid periods proportionally unless you withdraw under section 9.

After cancellation we hand over your website files on request. Afterwards we may delete the data. We may suspend hosting after an unsuccessful payment reminder. We announce price changes at least 30 days in advance; you can then cancel as of the change date.

If you are a consumer, meaning you conclude the contract for purposes that are mainly outside your trade, business or profession, you have a statutory right of withdrawal. Businesses have no such right; they benefit from the guarantees in section 10. It applies to buying the website and to the hosting subscription, each on its own.

Withdrawal notice

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Christian Wenterodt, Webwand, Birkenweg 9, 21629 Neu Wulmstorf, Germany, email: hi@webwand.co) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw. We will carry out the reimbursement using the same means of payment as you used for the initial transaction; the refund is processed through Creem. In any event, you will not incur any fees as a result of the reimbursement.

If you requested us to begin the services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal, in comparison with the full coverage of the contract.

Early expiry: The right of withdrawal expires for a contract for services once we have fully performed the service, provided we began performance only after you expressly consented and at the same time acknowledged that you lose your right of withdrawal once the contract has been fully performed by us. We obtain this consent and acknowledgement before we start your website, namely when you submit the briefing.

— End of withdrawal notice —

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Christian Wenterodt, Webwand, Birkenweg 9, 21629 Neu Wulmstorf, Germany, email: hi@webwand.co: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following service (*): ______ Ordered on (*): ______ / order number: ______ Name of consumer(s): ______ Address of consumer(s): ______ Signature of consumer(s) (only if notified on paper): ______ Date: ______ (*) Delete as appropriate.

These guarantees apply to all customers, consumers and businesses alike. They add to the consumers' statutory right of withdrawal (section 9) and to the statutory rights for defects, but do not replace them. Businesses have no statutory right of withdrawal; the guarantees apply to them nonetheless.

Satisfaction guarantee (30 days)

If you do not like the website, we rework it until it matches your briefing. This goes beyond the three rounds of revisions in section 5 and costs nothing extra. The guarantee runs for 30 days from the day we send you the preview and continues after acceptance. It requires that your change requests stay within the scope of your briefing. New pages, new content or a fundamentally different concept are not rework under the guarantee.

The satisfaction guarantee is a promise to improve the work. It does not give a claim to a refund solely because you do not like the result.

Money-back guarantee

We refund the full price of the website if we fail to deliver: this is the case if we do not deliver the preview within 5 working days of the complete briefing, nor within a further grace period of 5 working days that you set us in text form, or if we cannot create the website for reasons we are responsible for. Delays caused by your lack of cooperation (section 4) do not count.

The refund goes through Creem to the original means of payment. Write to us at hi@webwand.co.

Statutory rights for defects apply. We first remedy defects by repair or replacement. For businesses, defect claims expire twelve months after acceptance; for consumers the statutory periods apply. Deviations resulting from your specifications or content are not defects.

We are liable without limit for intent and gross negligence, for injury to life, body and health, under the Product Liability Act and where we have given a guarantee.

For slight negligence we are liable only for breach of essential contractual obligations, meaning those you may rely on being met, and limited to the foreseeable damage typical for this type of contract. For data loss we are liable only to the extent the loss would have occurred had you made regular backups appropriate to the risk.

You can reach us at hi@webwand.co. We reply on working days, usually within three working days.

How we handle your data is described in the privacy policy.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer protection provisions of the country where you habitually reside remain unaffected. If you are a merchant, a public-law legal entity or a public-law special fund, the place of jurisdiction is our registered seat.

We are neither willing nor obliged to take part in proceedings before a consumer arbitration board. If a provision of these terms is invalid, the rest remains valid.